Delivery and Returns

Deliver Policy

For UK customers, delivery is FREE when the order value exceeds £55. Where the order value is less than £55, a £5.95 delivery charge will be added for special delivery. For deliveries outside the UK the delivery charge is £12.

 All Nakibirango -London jewellery is supplied in an elegant gift box and delivered by Royal Mail special delivery.

While most orders can normally be dispatched within 5 days, customers are asked to allow up to 21 days for delivery. Nakibirango - London shall be responsible for the delivery of goods to the delivery address, but the cost of such delivery, packing and insurance may be charged to the buyer.

All Royal mail deliveries must be made to a verifiable postcode and physical address: we do not ship to P.O. Boxes.

Returns and refunds Policy

If you are not completely satisfied with your purchase, please return it to us, undamaged, within 14 days of receipt, for a full refund of the purchase price (not including postage).

We are not liable for any postage costs incurred by you when returning unsuitable items to us. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

Earrings cannot be returned for hygienic reasons.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 14 days of receipt of the return.

In the unlikely event that your purchase is faulty, please return it to us within 14 days from receipt, for replacement or repair as appropriate. Any postage costs incurred by you in returning faulty items to us will be refunded to you.

We are unable to offer refunds for discounted pieces or commissioned pieces, unless the item is faulty. Please contact us within 14 days of receipt to arrange the return of the item. It must be sent back in their original, unworn condition and we will then arrange the exchange.

When ordering Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. Most rings ordered in the incorrect size cannot be returned for refund, but can be returned for re-sizing, but this will be subject to a charge.